JT SPAS Returns Policy
At JT Spas, we understand that you may need to alter your bathroom installation or have new design ideas. That's why we offer you a 45 day exchange period, for your peace of mind. To qualify for your 45 day exchange guarantee, the product you wish to exchange should not have been used or installed, be in its original condition and with the original packaging from when it was first delivered. View all our terms and condions for our 45 day exchange guarantee here
To return goods please E-mail Us at email@example.com please ensure you supply us with the original Customer Name used to buy the goods, Order Number, Date of the order Details of the cancellation.
When your order arrives at your address, you will be given the opportunity to check and sign for the products. During delivery, we recommend a visual inspection of your order on arrival for any obvious damages, and to ensure that all products ordered are present. You are not expected to check every item before signing for the delivery.
Once you receive your items, please do not store them away for later inspection, as if any goods received are damaged or incomplete, you must notify us within 48 hours of delivery via email or telephone, quoting your Order referencece, we may also ask for photographic evidence to verify the damages, these will be compared to the photographic evidence supplied by the 3rd party transport company taken at the point of delivery. Please open each box and check thoroughly for damages. If we are notified within the given time frame, we will then organise a replacement and collection. No installation should take place on any items you may wish to return. Once installation commences all products then enter into their governing warranty periods and no returns can be accepted, by commencing with the installation you are accepting the goods cosmetic state with all 'workings' being covered by warranty. (contact us for more information before installing if required)
If the Goods are faulty, incorrect or damaged on delivery We will meet the cost of return (but we ask that You allow Us to nominate the carrier) and We will refund the price paid for the Goods including delivery charges. Please do not wait until your installer begins installation before checking your goods as any transit damage must be reported within 48 hours of delivery to allow us to make a claim with the delivery company. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
If You wish to return a defective item to Us then You must inform Us in writing of any transit damage, shortages and incorrect Goods within As Soon As Possible after the date of delivery. Where We have received notification within the correct deadline then We will (at your option) replace or exchange the goods or refund the price of the item. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection. We are unable to accept the return of the goods onces they the installation has commenced, any consmetic damages would not be covered or liable for refund once the goods have commenced installation they are deemed as goods accepted in good acceptable condition.
Please note if we have ordered special order parts, or replacement boxes or replacements as they are bespoke ordered they are not eligible for return.
Please ensure in both of the above situations that the item is securely wrapped for transit. Failure to comply will mean that We will deduct Our recovery costs from any refund We owe You. Once We have received and verified the returned item We will initiate the refund, replacement or exchange.
Any warranties for defective or faulty goods will not affect the statutory right to cancel.
This policy is in addition to any statutory rights that You may have as a consumer, which remain unaffected.
Order Changes / Cancellation
If the contract for the purchase of Goods has been concluded via telephone, Internet or correspondence (including email) without any face to face contact having occurred between us, then You have a 14 days cooling off period from the day after when the Goods are delivered in which to cancel this contract. This right does not apply [where and to the extent that] We have started to customise any materials (including manufacturing Goods) or where We have placed Your order for customised items from Our manufacturer in accordance with Your requirements.
If you change your mind and wish to send your goods back, It is your responsibility to ensure that returned goods reach us in good and resalable condition at your cost and you need to notify us in writing such as email or letter within 14 days after the day of delivery. We will process your refund due to you as soon we can and, in any case, within 14 days of the day the goods were returned or if the goods have not yet been dispatched within 14 days of when you have given notice of your cancellation, providing you have returned the goods in a resalable condition. The Products must be returned in as new and in their original packaging. In this case, we will issue a refund for the full product price. Customers will be responsible for the cost of returning the item to us and if a customer is unable to arrange the return themselves we will endeavour to arrange for the safe return and provide the actual delivery cost as supplied by the delivery company undertaking service. Small Items such as bathroom tap or shower valve we would estimate would cost approx £14.99 +vat, a medium item such as a bathroom mirror, small towel rail or bath shower screen would cost approx £64.99+vat for return delivery. A large item such as vanity unit or bathroom suite, shower enclosure, cabin or bath would be a pallet rate which is dependant on your postcode location and would cost approx £89.99-£129.99+vat postcode dependant. Each additional box could cost £39.99 +vat although these prices are only estimates, you would need to contact the relevant courier or pallet company you were wishing to use to get an accurate cost which could be slightly lower.
If You wish to change or cancel an order then You should contact Us as provided for below. We will endeavour to act on Your request but We may have already placed Your order with Our supplier and customisation of the Goods may have commenced or arrangements may be being made to send the Goods out to You. If this is the case then We cannot always cancel the order.
To change or cancel an order: e-mail us immediately firstname.lastname@example.org.
Delivery Address: (not required but helps us find your order)
Date of the order; (not required but helps us find your order)
Details of the change or cancellation. (not required but helps us find your order)
Please note that Your right to return Goods pursuant to the Distance Selling Regulations 2000 does not apply in this contract where the Goods are manufactured for You or customised to Your specifications.
If You are cancelling because of any problem with the Goods, please notify Us of the problem at the time of cancellation.
Please check our Terms & Conditions and delivery policy for more in depth information regarding the above returns policy.