JT SPAS Returns Policy

To return goods please E-mail Us at sales@jtspas.co.uk please ensure you supply us with the original Customer Name used to buy the goods, Order Number, Date of the order Details of the cancellation.

If the Goods are faulty, incorrect or damaged on delivery We will meet the cost of return (but we ask that You allow Us to nominate the carrier) and We will refund the price paid for the Goods including delivery charges. Please do not wait until your installer begins installation before checking your goods as any damage must be reported within 24 hours of delivery to allow us to make a claim with the delivery company.  All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.

If You wish to return a defective item to Us then You must inform Us in writing of any transit damage, shortages and incorrect Goods within 24 hours from the date of delivery. You must report inherent defects in the Goods to Us in writing within 14 days from the day after your delivery. Where We have received notification within the correct deadline then We will (at your option) replace or exchange the goods or refund the price of the item.  All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection. 

Please ensure in both of the above situations that the item is securely wrapped for transit. Failure to comply will mean that We will deduct Our recovery costs from any refund We owe You.  Once We have received and verified the returned item We will initiate the refund, replacement or exchange.

Any warranties for defective or faulty goods will not affect the statutory right to cancel.

This policy is in addition to any statutory rights that You may have as a consumer, which remain unaffected.

Order Changes / Cancellation

If the contract for the purchase of Goods has been concluded via telephone, Internet or correspondence (including email) without any face to face contact having occurred between us, then You have a 14 days cooling off period from the day after  when the Goods are delivered in which to cancel this contract. This right does not apply [where and to the extent that] We have started to customise any materials (including manufacturing Goods) or where We have placed Your order for customised items from Our manufacturer in accordance with Your requirements. 

If you change your mind and wish to send your goods back, It is your responsibility to ensure that returned goods reach us in good and resalable condition at your cost and you need to notify us in writing such as email or letter within 14 days after the day of delivery.  We will process your refund due to you as soon we can and, in any case, within 28 days of the day you have given notice of your cancellation, providing you have returned the goods in a resalable condition.  The Products must be returned in as new and in their original packaging. In this case, we will issue a refund for the full product price.  Customers will be responsible for the cost of returning the item to us and if a customer is unable to arrange the return themselves we will endeavour to arrange for the safe return and provide the actual delivery cost as supplied by the delivery company undertaking service.  Small Items such as bathroom tap or shower valve we would estimate would cost approx £9.99 +vat, a medium item such as a bathroom mirror or vanity unit would cost approx £24.99+vat for return delivery.  A large item such as shower enclosure or bath would be a pallet rate which is dependant on your postcode location and would cost approx £45.99 +vat.  Each additional item could cost £4.99 +vat although these prices are only estimates, you would need to contact the relevant courier or pallet company you were wishing to use to get an accurate cost which could be slightly lower.

If You wish to change or cancel an order then You should contact Us as provided for below. We will endeavour to act on Your request but We may have already placed Your order with Our supplier and customisation of the Goods may have commenced or arrangements may be being made to send the Goods out to You. If this is the case then We cannot always cancel the order.

To change or cancel an order:  e-mail us immediately sales@jtspas.co.uk.

Customer Name;
Delivery Address: (not required but helps us find your order)
Order Number;
Date of the order; (not required but helps us find your order)
Details of the change or cancellation. (not required but helps us find your order)

Please note that Your right to return Goods pursuant to the Distance Selling Regulations 2000 does not apply in this contract where the Goods are manufactured for You or customised to Your specifications.

If You are cancelling because of any problem with the Goods, please notify Us of the problem at the time of cancellation.

Please check our Terms & Conditions and delivery policy for more in depth information regarding the above returns policy.

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