JT SPAS Help / FAQ Section

Below are questions which are commonly requested by our customers, if there is a question you have which isn't answered below please visit our Contact Us page and we will try to answer your question as soon as possible.

Questions

1.   Do you have a showroom I can visit?
2.   How much is delivery?
3.   Do you charge extra delivery when ordering multiple items?
4.   How long does standard delivery normally take?
5  . Can we request a faster or overnight delivery service?
6  . Can I have my order delivered to an alternative address?
7.   Can I pay via the Telephone for my order?
8.   Can I pay via a Bank Transfer?
9.   Can I pay using Paypal?
10. Do you offer any vouchers or promotion codes?
11. Can you send me a brochure of your products?
12. Is a certain product in Stock?
13. Can you provide additional information on a product?
14. What happens if I have ordered the wrong item?
15. How do I return an Item?
16. Do you offer discounts for high value orders or multiple purchases?
17. There is a problem with my delivery, can you help resolve this?
18. Is Disability VAT relief available and how can we get this?
19. Information about our Loyalty Points.

Answers

1. Do you have a showroom I can visit?
At www.jtspas.co.uk we are able to offer highly competitive prices by being an internet based only retailer. By not having any showrooms we reduce the running costs of the business and can then pass these savings onto our customers.  back to top

2. How much is delivery?
Delivery costs vary depending on what products are purchased and your delivery location.  However for bulky items such as shower enclosures and steam showers the delivery cost is £37.99 for delivery to England / Wales.  Please visit our Delivery Section for more information. back to top

3. Do you charge extra delivery when ordering multiple items?
No, there is only one delivery cost per order, if you have ordered multiple items we will deliver them altogether at no extra cost.  If you request each item to be delivered separately then we will however have to insist that there will be a delivery cost per scheduled delivery.  Please visit our Delivery Section for more information. back to top

4. How long does standard delivery normally take?
We always aim to dispatch goods and deliver within 5-10 working days (excluding Public & Bank Holidays) if the product is in stock, on occassions delivery can take longer. We require customers to supply their contact telephone numbers so that our delivery agents are able to make contact upto 24/48 hours in advance of delivery to ensure someone is available at the delivery address to receive the goods ordered. We always try to dispatch our goods as quickly as possible but cannot always guarantee delivery timescales, as we use 3rd Party Delivery Companies who do not offer a guarantee delivery date or time! back to top

5. Can we request a faster or overnight delivery service?
This is possible although we can not always guarantee these requested dates will be available, if required please confirm prior to ordering if this is possible for the item you wish to purchase, please visit our Contact Us page and let us know the product code of the item you require and also the required delivery date.  We will reply and let you know if this is possible or not and offer an alternative date if possible. back to top

6. Can I have my order delivered to an alternative address?
Yes, simply process your order as normal and on the payment page select Bank Transfer from the drop down Payment Type page.  You can then give us a call quoting your order reference number and a customer service person will be able to provide you with the required business bank account details to allow you to send payment to us.  Once payment is sent please email us that payment is sent, allow with your order reference number and the required delivery address.  If you wish to pay using a credit / debit card we can only deliver to the registered billing address of the card. back to top

7. Can I pay via the Telephone for my order?
Yes this is possible, simply process your order as normal and on the payment page select Telephone from the drop down Payment Type page.  You can then give us a call quoting your order reference number and a customer service person will be able to process your payment via the telephone on our secure payment system. back to top

8. Can I pay via a Bank Transfer?
Yes, simply process your order as normal and on the payment page select Bank Transfer from the drop down Payment Type page.  You can then give us a call quoting your order reference number and a customer service person will be able to provide you with the required business bank account details to allow you to send payment to us.  Once payment is sent please email us that payment is sent, allow with your order reference number and the required delivery address. back to top

9. Can I pay using Paypal?
Yes, simply process your order as normal and on the payment page select

Credit / Debit Card or Paypal from the drop down Payment Type page.  You will then be transferred to our Secure Sagepay Gateway Payment System where there will be a button to choose Paypal, you will be transferred to Paypal to log into your Paypal account and process payment for your order. back to top

10.  Do you offer any vouchers or promotion codes?
On occasions we will have a promotion that involves a coupon or voucher.  On our checkout page we have a specific field to allow you to enter the details for any coupons or vouchers we offer.Please note that these codes and vouchers if used can only be used over the internet and can not be used for Telephone Ordering. back to top

11. Can you send me a brochure of your products?
As our range of products and prices are updated regularly, it proves impractical to offer a printed brochure as it would be out of date as soon as it is printed. You can see our up to date product range on our website, each of our products has a photograph and description on the website.  On occassion we can refer you the manufaturers websites to check for PDF copies of there product brochures. back to top

12. Is a certain product in Stock?
Please visit the product page of the item you wish to check the stock status for and click on the "Ask us a question" button.  This will popup a window to allow you to send a message to us directly related to this product, please ensure you add your name and email address and we will reply back asap with an answer. back to top

13. Can you provide additional information on a product?
Yes we will try our best, please visit the product page of the item you wish additional information on and click on the "Ask us a question" button.  This will popup a window to allow you to send a message to us directly related to this product, please ensure you add your name and email address and we will reply back asap with an answer. back to top

14. What happens if I have ordered the wrong item?
If you have ordered the wrong item or an item that doesn't fit correctly it is down to you to return the item to us at your expense. However we would like to draw your attention to the Distance Selling Regulations (DSR) that require you as the consumer to have honoured your duty of care for the products within the cancellation period.  You must notify us within 7 days of your delivery date, to allow for any exchange or refund.  For detailed information on our returns policy please visit our Returns Policy page. back to top

15. How do I return an Item?
Please visit our Returns Policy page for full information on how to do this. back to top

16. Do you offer discounts for high value orders or multiple purchases?
No, we try to keep our prices as low as possible meaning that we are unable to offer any further discounts for high value orders or multiple purchases. back to top

17. There is a problem with my delivery, can you help resolve this?
Yes, if there is a technical query on a product or to report any damage, please E-mail Us at sales@jtspas.co.uk or visit our Contact Us page.  Please ensure you supply us with the original Customer Name used to buy the goods, Order Number, Date of the order Details.  Provide us with a detailed description of the problem you are having and take as many photographs as possible to demonstrate the nature of the problem your are having.  The more detailed information and images provided to us will further help improve the speed in resolving any problems there may be. back to top

18. Is Disability VAT relief available and how can we get this?
Yes, we offer disability VAT relief on the basis that you are applicable please check out Direct Gov that is available to you.  We will require confirmation from yourself that the product is for your personal use and also documentation faxed to ourselves  Please ensure you advise us and have provided this information prior to purchase otherwise we will be unable to offer any VAT reflief after your purchase is completed.

Download the Vat Relief File Here: VAT Relief File please complete this and Fax back to us on: 0844 588 9125

19. Information about our Loyalty points.
Once you earn 5000 points you will be able to use them against future orders with each point having the virtual value of £0.03, example 5000 points are worth £150.  Points are valid for 12 months before expiring if not used. Points are not transferable to another customer account and cannot be withdrawn for cash. You need to have registered a customer account with a password to allow for points to be properly assigned to your customer account, orders without customer account with password lose their rights to any loyalty points they would have earned on their order and cannot be allocated to an account after the order is placed. Points will not be assigned to orders with additional discounts applied.  You can Login to your customer account using your email address and password by clicking on LOGIN.